FAQs

Q. When should I book my airport pickup? 

A. It is advisable to book your airport pickup at least 72 hours prior to your travel time.

Q. What should I do if I am not able to book airport pickup?
A. If you are unable to book, chances are, we do not offer our services in the city that you have selected as your
destination. However, if you are facing any issues, please feel free to send us an email at
Info@luxurystudentservices.com or call 1-604-250-5969

Q. Do you offer drop off services as well?
A. We are offering both pickup and drop off services

Q. How will the Greeter see me upon my arrival ?
A. our greeter will be at the airport waiting for you, holding a big blue sign wearing a blue uniform. You can also
contact us at 7787675388 for emergencies or concerns.

Q. Will I be charged for cancelling my airport booking?
A. Once a booking has been confirmed, a $40 booking administration cancellation fee will apply, if cancelled at
least 48 hours prior to the collection time. For any cancellations made within 24 hours of the collection time, no
refunds will be given. Bookings can be changed to an open-dated ticket, valid for 12 months from date of
change and will not incur a cancellation fee.

Q. How do I book my airport pickup or drop off?
A. Making your booking is simple. All you need is to provide us with your travel details such as pickup date,
time, and location. After we have received your payment, we will send your booking confirmation details via
email.

Q. How much luggage am I allowed?
A. Please note the maximum luggage amount for each student is 1 large suitcase, 1 carry on and a handbag.

Q. Will I incur any extra charges if my plane is delayed or cancelled by the airline?
A. No, since we will be tracking your flight with the help of the details provided at the time of booking, we will be
aware of any delays or cancellations. A greeter will be dispatched to receive you according to the updated
landing time.